USA

Practical application and real-world examples around how RPA and AI combined can drive CX and Efficiency

USA

Discuss how data technologies, new deployments of AI across the enterprise, and intensifying ethical considerations arising from both will shape Innovation in the future.

USA

Many jobs are being replaced by automation. At the same time, industries are innovating in ways that are creating new ways of consumer use. This creates a push-pull in the system which is unique. It is also creating a whole new way that change leaders need to play in a world of technology. Hear about the changing role of change leaders.

USA

Fear of machines replacing accounting profession is all over media. Hear the myths and truths about the impact of AI, Robotics to the field accounting.

USA

Media is full of news about how the robots are coming and many jobs in the future will be replaced. Is that true? How soon will this happen? Is there any other scenario that may be possible? Where does the robotics and humanity intersect and can they co-exist?

Guatemala

The fear about robots taking over our jobs is loud. Is the hype real? What can one truly expect? How do robots and human co-exist?

USA

Role of AI, RPA, RDA in the world of delivering better customer experiences.

New York, USA

Capture tools like OCR, scan, picture captures, etc. are radically changing how data is collected and disseminated for business analysis. 

USA

Role of automation and Artifical Intelligence in the world of customer experience management.

USA

Speaking at Southern Norfolk executive retreat on how leadership needs to change and adapt to these times.

USA

Beyond data lies the world of possibility. Speaking about how one leverages experiential data to help drive customer experience.  

USA

Customers expect everything to be personalized. In a self-focused world, delivering CX is not easy for the practitioners. Hear how one goes about meeting this new heightened customer expectations.

USA

Customer expectations are not obvious. They are not screaming the loudest in this noisy world. Understand the whispers of customer dissatisfaction, how to listen to them, and how one can address them.

USA

Yes, we are witnessing the rise of non-human, non-conversational technology like bots.  No, we are not witnessing the fall of personalization.  Today’s customers actually expect a more personalized experience with brands.  This Q&A session will reveal how to create deeper human connections in this increasingly robotic world. Hosted by IQPC, this is part of the CCW Fall Chapter.

Germany

Chief change agent is a tough but fulfilling job.

USA

Hosted by IABC Atlanta, - Leading transformation and change while the domain of operational leaders, the communication team plays if not the most important, one of the most important role in making sure the change happens and sticks. However, the communication plan is different, sometimes spontaneous and surely not scripted. Learn the practical aspect of communicating before, during and after a major transformation.å

USA

Sharing how technology now almost decides customer experience across all industries.

USA

After 3 business transformations and 3 turnarounds, I have learnt.....

USA

My views on driving change and transformation, and the role of the leader.

USA

Role of technology in driving transformation and change.

United Kingdom

What have I learnt about myself being a change leader.

USA

Not to be confused, creativity and innovation have very different purposes.

USA

Practical ideas on creating a customer experience culture and delivering it successfully.

Ireland

Customer Effort Score versus Net Promoter Score.

USA

Challenging how certain CE myths continue to guide organizations to wrong decision making.

South Africa

Rather than as a cost play, look at outsourcing as a competitive differentiator.

USA

Practical advise on how to create a customer centric culture.

USA

Role of a change leader in an organization and the risk and opportunities.

USA

Bigger the M&A, bigger the risk of translating integration promises.

USA

First to market a new idea versus fast follower.

USA

Effective M&A requires a holistic view.

Brazil

Emerging nations need to understand how multinationals change the playing field. Customer intimacy is key for survival and personalization.

Zimbabwe

Leapfrog competition by leveraging technology, especially in developing nations.

Brazil

Internet is the disruptor and future customer experience ideology requires to incorporate a bigger view.

Australia

Not all innovation and product design requires a customer input.

Australia

Role of Chief Transformation Officer post M&A.

HongKong

What does a successful post merger program entails. 

Singapore

Impact of mobile technology on developing nations.